Refund policy
Refund Policy
Last updated: July 2026
Returns Eligibility
At Aqua Drone, your satisfaction is important to us. If you're not completely happy with your purchase, we offer refunds or exchanges under the conditions outlined below.
We accept returns on eligible items within 5 days of delivery. To qualify, items must be:
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Unused
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In their original condition
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In the original packaging
Items that show signs of use or are missing components may not be eligible for a refund.
Drone Water Usage Disclaimer
Our drone is designed as a surface device and is not intended to dive or operate underwater. This limitation is clearly stated on our website, product descriptions, and marketing materials.
Returns, refunds, or exchanges will NOT be accepted on the basis that the drone does not dive, submerge, or function underwater. By purchasing the product, you acknowledge and accept this specification prior to completing your order.
How to Start a Return
To begin a return, contact us at:
[info@mantavisionus.com]
Include your order number and reason for return
Once approved, we will provide return instructions and the shipping address.
Return shipping costs are the responsibility of the customer unless the item was incorrect or arrived damaged.
Refund Processing
After we receive and inspect the returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Processing time
After item arrives at our warehouse
5–10 business days
Non-Refundable Items
We do not accept returns on:
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Final sale items
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Gift cards
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Digital or downloadable products
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Personalized or custom-made items (unless damaged or defective)
Damaged or Incorrect Items
If your item arrived damaged or you received the wrong product, contact us immediately and provide clear photos so we can resolve the issue as quickly as possible.
Questions?
For any questions regarding returns or refunds, contact our support team at [insert email].